Terms of service

Welcome to Curlspike. These Terms of Service ("Terms," "Agreement") govern your access to and use of our website at curlspike.com and any purchases made through it. By accessing our Site, browsing our products, or placing an order, you agree to be fully bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our Site or purchase our products.

1. About Us

Curlspike is an eCommerce retail business specialising in premium home and kitchen products, operating under US law and serving customers globally.

2. Eligibility

By using our Site and placing an order, you confirm that:

• You are at least 18 years of age or the age of majority in your jurisdiction
• You have the legal capacity and authority to enter into a binding contract
• You are not prohibited by any applicable law from purchasing our products
• All information you provide to us is accurate, current, and complete
• You are purchasing for personal use or legitimate business purposes

If you are under 18, you may only use our Site with the involvement and consent of a parent or legal guardian.

3. Products & Product Descriptions

3.1 Product Range

Curlspike offers a curated selection of home and kitchen products including but not limited to kitchen appliances, cookware, home textiles, storage solutions, home organization products, and home decor accessories.

3.2 Product Accuracy

• We make every effort to display our products as accurately as possible, including colours, dimensions, and descriptions
• Colours may vary slightly from those shown due to differences in monitor displays and screen settings
• Product images are for illustrative purposes only
• We reserve the right to correct any errors, inaccuracies, or omissions in product listings at any time without prior notice

3.3 Product Availability

• All products are subject to availability
• We reserve the right to limit quantities of any product
• We reserve the right to discontinue any product at any time without notice
• In the event an ordered product becomes unavailable, we will notify you promptly and offer a full refund or suitable alternative

3.4 Prohibited Products

We do not sell water filters or water filtration products on this Site.

4. Placing an Order

4.1 Order Process

When you place an order on curlspike.com:

1. You are making an offer to purchase the product(s) at the stated price
2. You will receive an Order Confirmation Email — this confirms receipt of your order and payment, but does NOT constitute acceptance
3. Your order is accepted and a binding contract is formed when we send you a Shipment Confirmation Email with a tracking number
4. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

• • Stock unavailability
  • Suspected fraud or unauthorized use
  • Errors in product pricing or description
  • Restrictions on quantities purchased

4.2 Order Accuracy

Please ensure all order details — including your name, shipping address, and payment information — are correct before submitting. We are not responsible for orders delayed or undeliverable due to incorrect information provided by you.

4.3 Order Modifications

Orders can only be modified or cancelled before they are dispatched. Once a shipment confirmation has been sent, we are unable to make changes. Please refer to our Return & Refund Policy for post-delivery options.

5. Pricing & Payment

5.1 Pricing

• All prices are displayed in USD ($) United States Dollars and local currencies unless otherwise stated
• Prices are subject to change without prior notice
• The price displayed at the time of your order is the price you will be charged
• We reserve the right to correct pricing errors and cancel orders placed at incorrect prices, notifying you by email

5.2 Taxes & Duties

• Prices displayed may or may not include applicable sales tax depending on your location
• Sales tax will be calculated and displayed at checkout where applicable
• International customers are responsible for any import duties, customs fees, or local taxes levied by their country

5.3 Payment

• Payment is taken in full at the time of placing your order
• We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay
• All transactions are encrypted and processed through PCI-DSS Level 1 compliant payment gateways
• We do not store your full card details on our servers

6. Shipping & Delivery

6.1 Processing Time

All orders are processed within 2 business days (Monday–Friday, excluding US federal holidays) after payment confirmation.

6.2 Shipping Time

Estimated delivery time after dispatch is 3–5 business days for most destinations.

6.3 Free Shipping

We offer free shipping on all qualifying orders. Shipping costs, if any applicable surcharge exists for remote locations, will be displayed clearly at checkout before payment.

6.4 Shipping Destinations

We ship to the following regions:

• 🇺🇸 United States of America
• 🇬🇧 United Kingdom
• 🇨🇦 Canada
• 🇦🇺 Australia
• 🇪🇺 European Union countries
• Other select international destinations

6.5 Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier disruptions, peak seasons, or other factors outside our control.

For full details, please refer to our Shipping Policy.

7. Returns, Refunds & Exchanges

7.1 Return Window

We offer a 30-day return window from the date of delivery.

7.2 Refund Processing

Approved refunds are processed within 10 business days of us receiving the returned item.

7.3 No Exchanges

We do not offer direct product exchanges. Please return your item and place a new order.

7.4 Return Shipping

Return shipping costs are the sole responsibility of the buyer. We do not provide prepaid return labels.

7.5 Conditions

Items must be unused, unwashed, and in original packaging to qualify for a return.

For full details, please refer to our Return & Refund Policy.

8. Intellectual Property

8.1 Ownership

All content on curlspike.com — including but not limited to:

• Brand name, logo, and trademarks
• Product photographs and images
• Website design, layout, and code
• Written content, product descriptions, and blog posts
• Graphics, icons, and multimedia

...is the exclusive intellectual property of Curlspike or its licensed content providers and is protected under US copyright law, trademark law, and applicable international intellectual property laws.

8.2 Restrictions

Without our prior written permission, you may NOT:

• Copy, reproduce, or distribute any content from our Site
• Use our brand name, logo, or trademarks for any commercial purpose
• Modify or create derivative works from our content
• Frame or mirror our Site on any other platform
• Use automated tools (bots, scrapers) to data-mine our Site

9. Prohibited Conduct

When using our Site, you agree NOT to:

• Violate any applicable local, state, federal, or international law
• Engage in fraudulent, deceptive, or abusive behavior
• Attempt to gain unauthorized access to our systems or data
• Transmit malware, viruses, or other harmful code
• Use our Site to send spam or unsolicited communications
• Impersonate any person, entity, or organization
• Interfere with the security or proper functioning of our Site
• Engage in any activity that could damage our reputation or business

We reserve the right to terminate access and cancel orders for any user engaging in prohibited conduct.

10. Disclaimer of Warranties

Our Site and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Site will be uninterrupted, error-free, or free from viruses
• Warranties that product descriptions are always accurate or complete

11. Limitation of Liability

To the maximum extent permitted by applicable law, Curlspike, its owners, officers, employees, agents, and suppliers shall NOT be liable for:

• Any indirect, incidental, punitive, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from your use of or inability to use our Site or products
• Any errors or omissions in product listings

Our total liability to you for any claim shall not exceed the total amount you paid for the specific order giving rise to the claim.

Nothing in these Terms limits your statutory rights as a consumer under applicable US federal or state law, or the laws of your country of residence.

12. Indemnification

You agree to indemnify, defend, and hold harmless Curlspike, its officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your use of our Site or purchase of our products
• Your violation of any applicable law or third-party rights
• Any content or information you submit to us

13. Third-Party Links & Services

Our Site may contain links to third-party websites or services. We are not responsible for:

• The content, accuracy, or availability of third-party websites
• The privacy practices or terms of third-party platforms
• Any products or services offered by third parties

Accessing third-party links is entirely at your own risk.

14. Force Majeure

We shall not be held liable for any failure or delay in performance of our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or pandemics
• War, civil unrest, terrorism, or government actions
• Carrier strikes or logistics disruptions
• Utility or internet outages
• Supply chain disruptions

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Montana, United States, without regard to conflict of law principles.

15.2 Dispute Resolution

We encourage you to contact us at support@curlspike.com to resolve any dispute before pursuing formal legal proceedings. We are committed to resolving all disputes fairly and promptly.

15.3 Arbitration

For US customers, disputes that cannot be resolved informally may be subject to binding arbitration under the rules of the American Arbitration Association (AAA), except for claims that qualify for small claims court.

15.4 Class Action Waiver

To the extent permitted by law, you waive any right to participate in a class-action lawsuit or class-wide arbitration.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed severable. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy, constitute the entire agreement between you and Curlspike regarding your use of our Site and purchase of our products.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Site after any changes constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms of Service:

• Business Name: Curlspike
• Address: 1001 S Main St Ste 700, Kalispell, MT 59901, United States
• Email: support@curlspike.com
• Phone: +1 330 828 6744
• Website: https://curlspike.com

Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST).