Shipping Policy
Last Updated: July 2026
Thank you for shopping with Curlspike.
This Shipping Policy explains how we process, ship, and deliver your orders.
Shipping Locations
Currently, Curlspike ships only within the United States.
We plan to expand shipping to additional countries in the future.
If international shipping becomes available, this policy will be updated accordingly.
Free Shipping
We proudly offer FREE Standard Shipping on all eligible orders delivered within the United States.
No minimum purchase is required unless otherwise stated during promotional events.
Order Processing
Orders are processed within:
1–2 Business Days
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed after the daily cut-off time will begin processing on the next business day.
Order Cut-Off Time
Daily Order Cut-Off:
5:00 PM Mountain Time (UTC−7)
Orders placed after this time will be processed on the following business day.
Estimated Delivery Time
After your order has been processed:
Estimated Transit Time:
3–5 Business Days
Total estimated delivery time:
Approximately 4–7 Business Days
Please note that delivery estimates are not guaranteed and may occasionally be affected by:
- Severe weather
- Carrier delays
- High shipping volume
- Natural disasters
- Other circumstances beyond our control
Shipping Carriers
Orders may be delivered by one of our shipping partners, including but not limited to:
- USPS
- UPS
- FedEx
- DHL eCommerce
- Other regional delivery providers
Carrier selection depends on destination, package size, and operational requirements.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 24–48 hours to become active.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
Curlspike is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If you notice an error, please contact us immediately at:
We will make reasonable efforts to update your order before it ships; however, changes cannot be guaranteed once processing has begun.
Undeliverable Packages
If a package is returned to us because:
- Incorrect address
- Failed delivery attempts
- Refused delivery
- Unclaimed package
we will contact you regarding available options.
Additional shipping charges may apply if the order needs to be shipped again.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
- Checking around your property
- Asking household members or neighbors
- Contacting the shipping carrier
If you still cannot locate your package, please contact us within 7 days of the marked delivery date.
We will work with the carrier to investigate the issue.
Damaged Packages
If your order arrives visibly damaged:
- Take photographs of the packaging and products immediately.
- Contact us within 7 days of delivery.
- Include your order number and photos.
We will review your claim and provide an appropriate resolution where applicable.
Delayed Deliveries
Delivery dates are estimates only.
Curlspike is not liable for shipping delays caused by:
- Weather
- Customs (for future international shipments)
- Carrier disruptions
- Public emergencies
- Force majeure events
Split Shipments
Depending on inventory availability and warehouse locations, your order may be shipped in multiple packages.
If this occurs, each shipment will have its own tracking information.
Shipping Restrictions
We currently do not ship to:
- U.S. territories (unless otherwise specified)
- APO/FPO military addresses
- P.O. Boxes where carrier limitations apply
Contact
For shipping-related questions, please contact:
Curlspike
Email: support@curlspike.com
Phone: (818) 245-5322
Address:
1012 Marquez Pl
Santa Fe, NM 87505
United States