Last Updated: July 25, 2026

At Curlspike, we strive to provide quality products and excellent customer service. Please review this policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

We accept returns only for products that:

• Arrive defective or malfunctioning.
  

We do not accept returns for:

• Ordering the wrong item.
• No longer wanting the product.
• Incorrect size or color selected by the customer.
• Normal wear and tear.
• Products damaged due to misuse, abuse, accidents, or improper installation.

Return Window

Eligible return requests must be submitted within 30 calendar days of the delivery date.

Requests received after this period may not qualify for a refund.

Reporting Damaged or Defective Items

If your item arrives damaged or defective, please contact us as soon as possible.

Email: support@curlspike.com

To help us process your request quickly, please include:

• Order Number
• Full Name
• Email Address used for purchase
• Description of the issue
• Clear photographs of:
  • The damaged item
  • The product packaging
  • Shipping label (if applicable)

Failure to provide sufficient information may delay the review process.

Return Authorization

Do not return any product without first receiving authorization from our customer support team.

Unauthorized returns may be refused or returned to the sender.

If your return is approved, we will provide return instructions.

Condition of Returned Products

Approved returned products should be:

• In the condition received whenever possible.
• Include all accessories and components.
• Be packaged securely to prevent further damage during transit.

Return Shipping

If the return is approved because of:

• Shipping damage
• Manufacturer defect
• Incorrect item shipped

Curlspike will provide return instructions. Depending on the situation, we may issue a prepaid return label or reimburse reasonable return shipping costs after review.

We do not reimburse shipping costs for returns that do not qualify under this policy.

Inspection Process

All returned items are inspected upon receipt.

We reserve the right to deny a refund if:

• The damage is inconsistent with the reported issue.
• The product shows signs of misuse.
• The product has been altered.
• The returned item differs from the original order.

Refund Approval

Once your return has been received and inspected, we will notify you by email regarding the outcome.

If approved, your refund will be processed.

Refund Method

Approved refunds are issued to the original payment method used for the purchase.

We cannot issue refunds to an alternative payment method.

Refund Processing Time

Approved refunds are processed within 10 business days after the returned product has been received and inspected.

Depending on your bank or card issuer, additional processing time may apply before the funds appear in your account.

Shipping Charges

Because Curlspike offers free standard shipping, there are generally no original shipping charges to refund.

Exchanges

We do not offer exchanges.

If you receive an incorrect or defective item, please contact us for assistance.

Order Cancellations

Orders may be canceled only before they enter processing.

Once processing has started or an order has shipped, cancellations cannot be guaranteed.

Please see our Cancellation Policy for additional details.

Chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support team.

Fraudulent or abusive chargebacks may result in future order restrictions.

Contact Information

Curlspike

Email:

support@curlspike.com

Phone:

(818) 245-5322

Business Address:

1012 Marquez Pl

Santa Fe, NM 87505

United States