Privacy Policy

Last Updated: August 11, 2026

At Curlspike, we respect your privacy and are committed to protecting the personal information you provide when using our website, curlspike.com.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

By using our website or purchasing from Curlspike, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order information
  • Payment-related information
  • Customer service communications
  • Information you provide when requesting a return or refund

Payment card information is processed through our payment providers. Curlspike does not intentionally store complete credit or debit card numbers on its own servers.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • General usage information

This information may be used to operate, secure, analyze, and improve our website.

3. How We Use Information

We may use collected information to:

  • Process and fulfill orders
  • Process payments
  • Provide shipping and delivery services
  • Send order confirmations and updates
  • Provide customer support
  • Process eligible returns and refunds
  • Prevent fraud and unauthorized transactions
  • Improve our products and website
  • Analyze website performance
  • Communicate important service information
  • Comply with legal obligations

We may also send promotional communications where permitted by law and where applicable consent or other lawful authorization exists.

4. Shopify

Curlspike operates its ecommerce store using Shopify.

Shopify and its service providers may process information necessary to operate our online store, checkout, payment processing, security, analytics, and related services.

5. Payment Providers

We accept payments through services including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Payment providers may collect and process information according to their own privacy policies.

6. Sharing Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Technology providers
  • Website and analytics providers
  • Customer support providers
  • Fraud prevention services

We do not sell your personal information as a standalone customer database.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

7. Cookies

Curlspike and service providers may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Improve website performance
  • Support analytics and marketing

You may configure your browser to refuse certain cookies. Disabling cookies may affect some website functionality.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet legal, accounting, and regulatory obligations

10. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access, correction, deletion, or information about how your data is processed.

Requests may be submitted to:

support@curlspike.com

We may need to verify your identity before completing certain requests.

11. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in those communications.

Transactional communications, such as order confirmations, shipping notifications, security messages, and important service notices, may still be sent when necessary.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are below the minimum age permitted under applicable law.

If you believe a child has provided personal information to us, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised version will be posted on this page with an updated "Last Updated" date.

15. Contact Us

Curlspike

1012 Marquez Pl
Santa Fe, NM 87505
United States

Email: support@curlspike.com

Phone: (818) 245-5322