FAQ
Where does Curlspike ship?
Curlspike currently ships within the United States.
Is shipping free?
Yes. We offer free standard shipping on eligible U.S. orders.
How long does order processing take?
Orders are generally processed within 1–2 business days.
How long does shipping take?
Estimated transit time is 3–5 business days after processing.
Therefore, the typical total estimated delivery period is approximately 4–7 business days.
What time is the daily order cut-off?
Our daily order cut-off is 5:00 PM Mountain Time (UTC−7).
Orders placed after the cut-off may begin processing on the following business day.
Do you accept returns?
Yes, but only eligible defective, damaged, or incorrectly shipped products qualify for a return.
How long do I have to report an eligible return?
Eligible return requests must generally be submitted within 30 calendar days of delivery.
Do you accept change-of-mind returns?
No.
We do not accept returns simply because a customer changes their mind, orders the wrong product, or no longer wants the product.
Do you offer exchanges?
No. Curlspike does not offer exchanges.
What if my product arrives damaged?
Contact us as soon as possible and provide your order number and clear photographs of the product and packaging.
What if I receive the wrong product?
Contact our support team with your order information and photographs of the item received.
We will review the issue and provide instructions.
How long do refunds take?
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to post the funds.
Which payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
How can I contact Curlspike?
Email:
Phone:
(818) 245-5322
Business address:
1012 Marquez Pl, Santa Fe, NM 87505, United States