Returns & Refund Policy

Last Updated: May 22, 2026

Introduction

At Curlspike, your satisfaction is our highest priority. We stand behind every product we sell and want you to shop with complete confidence. If for any reason you are not fully satisfied with your purchase, we have made our return and refund process as simple, fair, and transparent as possible.

Please read this policy carefully before initiating a return to ensure your item qualifies and to understand the process.

1. Return Window

You have 30 calendar days from the date your order is confirmed as delivered to initiate a return request.

• The delivery date is determined by the tracking information provided by our shipping carrier
• Return requests submitted after 30 days from the confirmed delivery date will not be accepted under any circumstances
• We strongly recommend inspecting your order immediately upon delivery

2. Eligibility Requirements

To qualify for a return and refund, all of the following conditions must be met:

✅ Items ARE Eligible for Return If:

• The item is unused, unwashed, and unaltered in any way
• The item is in its original condition with all original tags still attached
• The item is in its original packaging (boxes, bags, inserts, accessories)
• The return is requested within 30 days of the confirmed delivery date
• You have proof of purchase (order number or order confirmation email)
• The item is not listed as a non-returnable product (see below)

❌ Items Are NOT Eligible for Return If:

• The item has been used, washed, assembled, or installed
• The item has been damaged after delivery due to misuse or negligence
• Original tags have been removed or original packaging has been discarded
• The return is requested after the 30-day window has expired
• The item is marked "Final Sale" or "Non-Returnable" on the product page
• The item is a perishable, consumable, or hygiene product (e.g. opened food items, personal care)
• The item is a digital product or downloadable content
• The item shows signs of tampering, alteration, or deliberate damage

3. Non-Returnable Items

The following categories of products are strictly non-returnable:

• ❌ Items marked "Final Sale" on the product listing
• ❌ Opened consumable or perishable products
• ❌ Personal hygiene or intimate care products (once opened)
• ❌ Gift cards or store credit vouchers
• ❌ Items that have been assembled, installed, or modified
• ❌ Items returned without prior approval from our support team
• ❌ Items not purchased directly from curlspike.com

4. How to Initiate a Return

Follow these steps carefully to ensure your return is processed smoothly and without delay:

Step 1 — Contact Us First

Email us at support@curlspike.com with the following information:

• Your full name
• Your order number (found in your confirmation email)
• The item(s) you wish to return
• The reason for your return
• Clear photographs of the item (required for damaged, defective, or incorrect item claims)

⚠️ Do NOT ship your item back before receiving approval from our team. Unauthorized returns will not be accepted or refunded.

Step 2 — Await Approval

Our customer support team will review your request and respond within 2 business days with either:

• ✅ Approval — along with our return shipping address and instructions
• ❌ Rejection — with a clear explanation of why the return does not qualify

Step 3 — Pack Your Item Securely

Once approved:

• Pack the item securely in its original packaging
• Include a note inside the parcel with your order number and full name
• Ensure the item is protected against damage during transit — we are not responsible for items damaged in return shipping

Step 4 — Ship the Item

• Ship the item to the return address provided by our support team
• We strongly recommend using a tracked and insured shipping service
• We are not responsible for return parcels lost, stolen, or damaged in transit
• Keep your return tracking number safe

Step 5 — Share Your Tracking Number

Once shipped, email us your return tracking number so we can monitor the return shipment and expedite your refund.

5. Return Shipping Costs

The buyer is fully and solely responsible for all return shipping costs.

• We do not provide prepaid return shipping labels
• We do not reimburse return shipping costs under any circumstances (except in cases of our error — see Section 8)
• Original shipping costs are non-refundable
• We recommend using a trackable shipping method and purchasing shipping insurance for higher-value items
• Any import duties, customs fees, or taxes incurred on returned international parcels are the buyer's responsibility

6. Refund Process & Timeline

Once we receive your returned item, we will:

1. Inspect the item within 2 business days of receipt
2. Notify you by email of the approval or rejection of your refund
3. If approved, process your refund within 10 business days

Refund Method

All approved refunds are issued to your original payment method only:

Please note: Refund timeframes begin from the date we process the refund on our end. The actual appearance of the refund on your statement depends on your bank or payment provider's processing times, which are outside our control.

What Is Refunded

• ✅ The full product purchase price
• ❌ Original shipping charges (non-refundable)
• ❌ Return shipping costs (buyer's responsibility)
• ❌ Any customs duties or import taxes paid

7. No Exchange Policy

We do not offer direct product exchanges.

If you require a different size, colour, variant, or product:

1. Return your original item following the process outlined above (subject to eligibility)
2. Place a new separate order for the item you need on curlspike.com

This ensures the fastest possible processing time for both your return and your new order.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping
• Defective or faulty upon arrival
• Incorrect (wrong item, wrong size, or wrong colour sent)

Please contact us at support@curlspike.com within 7 days of delivery with:

• Your order number
• A clear description of the issue
• Clear photographs of the damaged/defective/incorrect item AND the packaging

Resolution Options

In such cases, we will offer — at no additional cost to you — one of the following:

• ✅ A full refund to your original payment method
• ✅ A free replacement item (subject to stock availability)

You will NOT be required to return the item at your own expense in these cases.

We may request photographic evidence before approving a resolution. Please retain all packaging and the item until your claim is resolved.

9. Refund Rejected — What Happens Next?

If your return is rejected because the item does not meet our eligibility conditions, we will:

• Notify you by email with a clear explanation of the rejection reason
• Offer to return the item to you (at your cost, if applicable)
• Hold the item for up to 14 calendar days awaiting your response

If we do not receive a response within 14 days, we reserve the right to dispose of the item responsibly and no refund will be issued.

10. Late or Missing Refunds

If you have not received your refund within the stated processing period, please take the following steps in order:

1. Check your bank account again — sometimes refunds take a few extra business days to post
2. Contact your credit card company — it may take time before the refund is officially posted
3. Contact your bank directly — ask about pending refunds on your account and their processing timelines
4. Contact us — if you have completed all steps above and still have not received your refund, email us at support@curlspike.com with your order number and we will investigate immediately

11. Order Cancellations

Before Dispatch

Orders can be cancelled only before they have been dispatched. To request a cancellation:

• Email us immediately at support@curlspike.com
• Include your order number and full name
• We will confirm whether cancellation is still possible

After Dispatch

Once a shipment confirmation email has been sent, your order cannot be cancelled. In this case, you must:

• Accept delivery of the item
• Follow our standard return process upon delivery

Cancelled Orders — Refund Timeline

If a cancellation is successfully processed before dispatch, a full refund will be issued to your original payment method within 5 business days.

12. Dispute Resolution

If you are not satisfied with how we have handled your return or refund, please escalate your concern by emailing support@curlspike.com with the subject line: "Escalation Request — Order #[your order number]"

We are committed to resolving all disputes fairly and aim to respond to all escalations within 3 business days.

US customers may also contact:

• Better Business Bureau (BBB): www.bbb.org
• Federal Trade Commission (FTC): www.ftc.gov/complaint
• Your state's Attorney General Consumer Protection Office

Contact Us

For all return and refund enquiries:

• Business Name: Curlspike
• Address: 1001 S Main St Ste 700, Kalispell, MT 59901, United States
• Email: support@curlspike.com
• Phone: +1 330 828 6744
• Website: https://curlspike.com

Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST).

We aim to respond to all return enquiries within 2 business days.