Return and Refund Policy

Last Updated: September 2, 2026

At Curlspike, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return policy for eligible products.

Please review the policy below for complete information about returns, refunds, and exchanges.

1. Return Eligibility

We accept returns for both defective and non-defective products, provided the return request meets the requirements outlined in this policy.

You may request a return within 30 calendar days from the date your order is delivered.

Eligible reasons for return may include:

  • Product arrived defective or damaged
  • Product is malfunctioning
  • Incorrect item was shipped
  • Product does not meet your expectations
  • Buyer’s remorse or change of mind
  • Product is no longer needed
  • Other reasonable non-defective return reasons

For non-defective returns, the product must be new, unused, and in its original condition, unless otherwise approved by Curlspike.

2. Condition of Returned Products

For a non-defective return, the product should:

  • Be unused and in resalable condition
  • Include the original packaging, where applicable
  • Include all accessories, components, manuals, and included items
  • Not show signs of misuse, abuse, alteration, or intentional damage

For defective or damaged products, please contact us as soon as possible so we can review the issue and provide appropriate return instructions.

3. How to Request a Return

To request a return, contact us at:

Email: support@curlspike.com
Phone: (818) 245-5322

Please include:

  • Your order number
  • Full name
  • Email address used for the purchase
  • Reason for the return
  • Description of the issue, if applicable
  • Photos of the product and packaging when relevant

Please do not send a product back before receiving return instructions or authorization from Curlspike.

4. Return Shipping

For products that are defective, damaged during shipping, or incorrectly shipped by Curlspike, Curlspike will provide return instructions and cover the reasonable return shipping cost.

For eligible non-defective returns, the customer may be responsible for the return shipping cost unless Curlspike provides a prepaid return label or otherwise agrees to cover the cost.

Any return shipping charges will be communicated before the return is completed.

5. Refunds

Once we receive the returned product, it may be inspected to confirm that it meets the applicable return requirements.

If the return is approved, we will issue a refund to the original payment method.

Approved refunds are generally processed within 10 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional time to post the refund to your account.

6. Original Shipping Charges

Standard shipping is currently offered free of charge on eligible U.S. orders.

If a customer paid a separate shipping charge for an order, the treatment of that shipping charge will depend on the reason for the return and applicable circumstances.

7. Returns That May Be Rejected

A return may be rejected if:

  • The return is requested after the 30-day return period
  • The product has been substantially used or altered
  • The product has been damaged through misuse or abuse
  • Required components or accessories are missing
  • The returned product does not match the product purchased
  • The product shows damage that was not present when originally delivered
  • The return does not otherwise meet the requirements of this policy

We will review each return request fairly and communicate the reason if a return cannot be approved.

8. Exchanges

We currently do not offer direct product exchanges.

If you need a different product, size, color, or variation, you may return the eligible product under this policy and place a new order separately.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@curlspike.com.

We will make reasonable efforts to cancel an order before it enters processing or shipment. However, once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery according to the terms of this Return & Refund Policy.

10. Damaged or Defective Products

If your product arrives damaged, defective, or malfunctioning, please contact us as soon as possible.

For faster assistance, please provide:

  • Order number
  • Photos of the product
  • Photos of the shipping packaging
  • Photo of the shipping label, when applicable
  • A brief description of the problem

We may provide return instructions, a prepaid return label, replacement solution where appropriate, or a refund after reviewing the issue.

11. Missing or Incorrect Items

If you receive an incorrect item or your order is missing an item, contact us at support@curlspike.com as soon as possible.

We will review the order and determine the appropriate solution.

12. Fraudulent or Abusive Returns

Curlspike reserves the right to refuse returns or refunds where there is evidence of fraud, abuse of the return policy, intentional product damage, repeated unreasonable return activity, or other misuse of our policies.

This does not affect any rights you may have under applicable law.

13. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Curlspike
Email: support@curlspike.com
Phone: (818) 245-5322
Address: 1012 Marquez Pl, Santa Fe, NM 87505, United States